FAQS
General Product Questions
Are these locally made?
Yes! All Ikwetta products are handcrafted in Kenya. Our factory is located in Syokimau, and our leather is sourced from an LWG Gold-rated tannery in Athi River.
What does LWG rating mean?
LWG (Leather Working Group) is a global certification that audits leather manufacturers on environmental standards. A Gold-rated tannery meets the highest standards in water usage, waste management, chemical safety, and energy efficiency—ensuring the leather we use is both premium and responsibly sourced.
Is it real leather?
Yes, we use premium full-grain leather sourced from certified tanneries. It’s durable, breathable, and improves in character over time.
How do I clean your boots?
- Wipe gently with a soft, damp cloth
- Use a leather cleaner for deeper cleaning
- Let them air dry naturally—avoid heat or direct sunlight
- Apply leather conditioner regularly for longevity
How do I take care of suede products?
- Use a suede brush for light cleaning
- Remove marks with a suede eraser or a clean white pencil eraser
- Let air dry naturally if wet, then brush again
- Store in a dust bag to avoid moisture or scuffing
What should I do if my new leather sandals feel tight on top?
Leather stretches over time. If your sandals feel snug initially, wear them indoors with socks for short periods to help the leather adjust to your feet more quickly.
About Ikwetta
What is the significance behind the ‘Ikwetta’ logo?
“Ikwetta” is inspired by the equator—symbolizing balance, craftsmanship, and our Kenyan heritage. We also source leather from regions along the equator, including Kenya, Uganda, and Rwanda.
Is the owner locally based?
Yes, the founder is based in Kenya and deeply invested in supporting local artisans and ethical production practices.
Are the designs solely your creation?
Yes, all Ikwetta pieces are original designs crafted by our in-house team. We combine global style sensibilities with African heritage and technique.
Are you open to collaborating with other designers?
Absolutely. We welcome collaborations with designers who share our commitment to quality, creativity, and conscious fashion.
Where do you source your leather?
From an LWG Gold-rated tannery in Athi River, Kenya. This ensures sustainable production and consistent quality.
What type of leather do you use to make your products?
We use full-grain leather—the highest quality, known for its durability, breathability, and timeless appeal.
Where is your factory based?
Our workshop is located in Syokimau, Kenya, where each item is handcrafted with skill and care by our artisans.
How has the reception been so far?
The response has been incredible. Our customers in Kenya and abroad have embraced our products for their authenticity, craftsmanship, and design.
What materials are the jewelry made of?
Our jewelry is made from a metal alloy that is plated with real gold or silver.
- Avoid exposure to sweat, perfume, and water
- Remove before workouts or showers
- Store in an airtight pouch to prevent tarnishing
Silver pieces may darken over time if left exposed to air—just like premium plated jewelry brands such as Swarovski or Pandora.
Do you offer discounts for returning clients?
Yes! Our loyalty program, launched in 2021, rewards returning clients. Register in-store using your email or phone number to earn points that can be redeemed as cash toward future purchases.
Sales & Ordering
Do you sell this item in wholesale?
Yes. We do wholesale orders on all our products. Please contact team@ikwetta.com and cc wholesale.ikwetta@gmail.com for inquiries.
We also offer bespoke corporate gifts, wedding favors, and event gifting solutions—tailored to reflect your brand’s story or occasion. Like high-end luxury brands, we provide:
- Personalized packaging
- Logo embossing on leather
- Handcrafted detailing for exclusive gifts
Minimum order quantities may apply.
Can I get the wholesale price for the item?
We’re happy to share a wholesale price once we understand your needs—this includes the product style, quantity, and delivery timeline. Please reach out to team@ikwetta.com and cc wholesale.ikwetta@gmail.com.
I understand order processing takes between 2–3 weeks. Can I get my item sooner?
We completely understand the anticipation! Each Ikwetta piece is handcrafted with care. Once an order is placed, it follows a dedicated process—reviewed, compiled, and scheduled into our workshop’s existing queue.
Our artisans are currently working on prior orders promised to clients. While we try our best to accommodate urgent requests, faster timelines are generally not possible due to this structured pipeline. We appreciate your patience—it ensures the quality and attention to detail that defines every Ikwetta product.
What is your return/exchange policy?
- Returns or exchanges must be made within 7 days of receiving your item
- Items must be unused and in original condition with tags intact
- Customized items are final sale and cannot be returned or exchanged
Can I get a discount for that price for the item?
We don’t offer ad hoc discounts. However, we run promotions seasonally, and our loyalty program rewards repeat clients. We encourage you to sign up in-store!
Customization Policy
We offer bespoke customizations to better suit your preferences.
| Customization Type | Description | Cost |
|---|---|---|
| Size Adjustments | Any size changes like upper tightening or loosening | KES 1,500 |
| Design – Shoes/Sandals | Custom color or shape modifications | KES 2,000 |
| Design – Bags/Leather Goods | Customizations for larger goods like color or shape changes | KES 4,000 |
Please Note:
- Standard products bought “as is” do not incur customization fees
- Any change requested by a customer is considered a custom order and charged accordingly
- Sales associates must inform the client of applicable charges before processing the order
- Customized products are final sale and cannot be returned or refunded
Customer Requests and Suggestions
We listen to all your feedback and questions—and we truly appreciate every suggestion that helps us grow. Below are some of the most common requests we receive, along with our responses. We love hearing from you!
Feel free to reach out anytime via +254 790 482 838 or shop@ikwetta.com.
Will you make sandals with a little bit of a heel?
Yes, we can custom-make sandals with a low heel for certain styles where the sole is hand-built in layers. Reach out to our team to find out which designs are eligible. Customization charges apply.
Can the Fransisca totes be made with a zipper for added security?
We’re exploring this option. In the meantime, styles like the Rhode Bag, Werk Tote, Cindy Tote, and Firiyali Tote all come with secure top zippers. For personalized options, see our customization section.
Why not make handbags that are more firm like some tote bags?
We do! Structured styles like the Kate Bag, Tewa Handbag, and Spade Bag are available in our collection. We're constantly developing new structured designs. For custom firmness, feel free to explore our made-to-order options.
Can phone pouches have an adjustable strap option?
Yes, we're working to include this in upcoming designs. In the meantime, we can custom-make your phone pouch with an adjustable strap. Refer to our customization guidelines for more info.
Does the shiny material on Clio and Ceto sandals come off?
The shiny finish is carefully applied and made to last. To maintain its look, avoid friction, moisture, and rough surfaces.
Can you create bags with a blend of leather and hair-on/Ankara fabric?
Yes, we love to experiment with materials. Check out our Hair-on Tote, made from natural cowhide, and the Sienna Tote, which features a vibrant Kitenge lining. We’re always innovating with fabric blends.
Why don’t you have backpacks on display?
Sometimes space limits what we can show in-store, but backpacks are part of our offering. Just ask a team member or browse our website for the full selection.